Catalina stands proudly as a Sydney landmark, an iconic restaurant situated in an idyllic seaside location, and a trailblazer in the realm of relaxed fine dining. While the restaurant’s panoramic views of Sydney Harbour undeniably contribute to its allure, it is the seamless fusion of impeccable service and delectable dishes that continuously entices customers, ensuring their unwavering loyalty year after year.
Catalina is known for its excellent wine list, great food & top service.
The culinary offerings at Catalina are nothing short of exceptional. The menu showcases a harmonious blend of innovative creations and time-honoured classics, crafted with the finest ingredients and a meticulous approach to flavour and presentation. From the first bite to the last, each dish is a symphony of tastes, textures, and aromas that leave a lasting impression on the discerning palate. Whether it’s an exquisitely prepared seafood delicacy or a perfectly cooked steak, the appetising dishes at Catalina exemplify the artistry of culinary mastery.
For over 23 years, Catalina has been a pillar of excellence in the dining scene, owed in part to the visionary McMahon family. Led by owners Judy and Michael McMahon, along with their children, managers James McMahon and Kate Dalgairns, the family has nurtured Catalina Rose Bay into an iconic and highly esteemed high-end restaurant on Sydney Harbour. Their unwavering dedication, passion, and attention to detail have shaped Catalina’s legacy, ensuring it remains a coveted destination for locals and visitors alike.
Catalina Rose Bay is not just a restaurant; it encompasses a myriad of roles and experiences that cater to a wide range of guests. As a versatile establishment, it seamlessly transitions between being a restaurant, bar, and relaxed fine diner, offering a diverse array of dining options to suit various preferences and occasions.
It’s a meeting place, venue to celebrate, hot spot to dress up, sit back & enjoy a cocktail to two.
For the locals, Catalina Rose Bay serves as a beloved “canteen,” a cherished gathering spot where the community comes together to enjoy delicious meals in a warm and inviting atmosphere. It has become an integral part of the neighbourhood, providing a place where familiar faces meet and create lasting memories.
As a tourist venue, Catalina Rose Bay offers visitors a truly captivating experience. With its stunning waterfront location and renowned culinary offerings, it serves as a gateway to Sydney’s vibrant dining scene, leaving an indelible impression on those seeking to immerse themselves in the city’s rich culture.
Catalina Rose Bay is also a haven for those seeking an elegant setting for special occasions. It is a place where ladies gather for leisurely lunches, where important business discussions are conducted over exquisite meals, and where unforgettable moments like engagements, weddings, and milestone celebrations unfold. The restaurant’s enchanting ambiance and impeccable service create an atmosphere that is ideal for commemorating life’s most significant events.
At Heels Agency, we have a profound appreciation for industry leaders, and the McMahon family’s journey is a true testament to the years of hard work and dedication required to achieve greatness. It was an absolute pleasure to delve into the fascinating insights on what it truly takes not only to establish a brand but also to grow it into one of Sydney’s most iconic restaurants. Our conversations with the McMahon family are filled with inspiration as we openly explore the challenges they have faced during their extensive entrepreneurial journey. Their ability to overcome obstacles and achieve continued success showcases their unwavering determination and innovative approaches. We are honoured to have the opportunity to chat with the welcoming McMahon family and learn from their experiences about maintaining and growing a restaurant of this calibre in such a competitive industry.
UNIQUE
DEMI: SYDNEY BEING A CITY BUSTLING WITH RESTAURANTS, WHAT UNIQUE QUALITIES DO YOU BELIEVE SET CATALINA ROSE BAY APART FROM THE COMPETITION?
Judy: In short, we have carved out a prominent niche in the bustling Sydney restaurant market, catering to a wide range of customers and become a go-to destination for dining out. With our diverse offerings and exceptional experiences, we have positioned ourselves to appeal to a broad target audience encompassing all those who appreciate a memorable dining experience. Our goal is to provide something special for everyone, making Catalina Rose Bay a versatile and inclusive destination for all.
In a city where restaurants come & go, we are a reliable constant. – Judy
At Catalina Rose Bay, we understand the significance of consistency and customer recognition in the success of our restaurant. We take great pride in delivering an experience that meets and exceeds our customers’ expectations.
Since the very beginning, both Michael and I have been fully immersed in the operations of the restaurant, dedicating our expertise, attention, and time to its growth. For 23 years, we have remained steadfast in our commitment to our core values. We continue to oversee the restaurant operations diligently, working closely with our Executive Chef, Head Chef, our son James, and daughter Kate, as well as our Floor Managers. Attention to detail is of paramount importance to us, leaving nothing to chance.
While upholding our high standards of service, we also strive to innovate and evolve. We continuously research, develop, and introduce new dishes, bar food, cocktails, and techniques. Embracing fresh ideas and staying current is essential to keeping Catalina at the forefront of the dining scene.
Our dedication to excellence and our unwavering commitment to providing exceptional experiences are deeply ingrained in our ethos. The recognition we have received over the years is a testament to the hard work and passion we pour into every aspect of the restaurant. We are proud of our achievements and look forward to welcoming both loyal and new customers as we continue to set the bar for outstanding service and culinary excellence at Catalina Rose Bay.
LEGACY
DEMI: HOW SIGNIFICANT IS THE CONCEPT OF LEGACY FOR A RESTAURANT’S LONG-TERM SUCCESS AND REPUTATION?
Catalina’s status as a “stayer” goes beyond just a loyal customer base. We have had the privilege of witnessing the growth and evolution of our patrons’ families over the years, as they have become an integral part of our extended Catalina family. Likewise, our customers have seen our own children grow up and actively participate in the family business. This enduring connection spans generations, encompassing not only the diners who preceded us but also the baby boomers (representing Michael’s and my generation), Gen X, Gen Y (our children’s generation), and even Gen Z. The continued success of Catalina is a testament to the shared history, loyalty, and ongoing support from each of these generational cohorts. Together, we have created a transgenerational legacy that truly sets Catalina apart.
BUSINESS DRIVEN
DEMI: WHAT WAS THE DRIVING FORCE BEHIND THE AMBITION THAT PROPELLED CATALINA ROSE BAY TO BECOME A RENOWNED AND ICONIC RESTAURANT IN SYDNEY?
The initial spark of ambition originated from Michael, who harboured a deep-seated aspiration to establish a sophisticated and mature restaurant of his own. After gaining experience through ownership of smaller establishments and working for others, Michael’s burning desire led him to acquire the site, secure investors, oversee the construction of the restaurant, and nurture the growth of the business. His unwavering dedication and entrepreneurial spirit were instrumental in shaping Catalina Rose Bay into the esteemed establishment it is today.
Michael: The journey to success in the restaurant industry is incredibly demanding, often underestimated by many. I personally began my career as a waiter, driven by a strong ambition and a clear vision of my goals. Determined and dedicated, I tirelessly worked towards my aspirations, persevering through challenges and learning from the occasional misstep. Gaining valuable experience while working for others, I honed my skills and knowledge in the field. Throughout this process, I remained focused on finding the perfect location for my restaurant, continuously pushing forward until I achieved my objective. Additionally, I successfully secured the necessary financial support by finding someone willing to invest in my vision. This path was not easy, but through unwavering determination and relentless effort, I overcame obstacles to transform my dreams into a tangible reality.
I felt no fear. I knew it would work, even though people told me ‘that’ site has never worked. – Michael
Judy: In 1994, when our children were young, we embraced more traditional roles, balancing the demands of parenting while managing our business. During this time, I skilfully juggled family obligations while dedicating myself to the development of the events and wedding reception aspect of our enterprise. As our children grew older, my involvement in the business steadily increased, allowing me to devote more time and energy to its growth and success. The evolution of our roles aligned with the changing dynamics of our family, enabling me to contribute increasingly to the operations of our business as our children reached different stages of maturity.
The journey to our present position has been a culmination of extensive time and unwavering dedication, making our accomplishments as restaurant owners immensely meaningful to both of us. The success we have achieved and the recognition we have garnered as resilient figures in the restaurant industry hold tremendous significance. In 2011, Michael’s remarkable longevity and contributions were celebrated when he was honoured with the prestigious ‘Vittoria Legend Award’ at the Sydney Morning Herald Good Food Awards. This recognition filled him with immense pride, as it acknowledged his enduring presence and invaluable contributions to the hospitality business.
The path we have travelled has been marked by countless hours of hard work and unwavering commitment. We have faced numerous challenges along the way, making sacrifices and overcoming obstacles to shape our restaurant’s success. The acknowledgment and respect we have earned are a testament to the tireless efforts invested in realising our vision.
Having dedicated significant time and effort, we are deeply grateful for the opportunity to operate a thriving restaurant and to be recognised as respected figures within the industry. The fulfilment derived from witnessing the growth of our establishment and the appreciation received from our valued patrons further motivate us to continue striving for excellence in all aspects of our work.
ACKNOWLEDGED
DEMI: HOW DOES IT FEEL TO RECEIVE RECOGNITION AS ONE OF SYDNEY’S TOP RESTAURANTS?
Judy: We are proud to be at the forefront of popular fine dining in Sydney, standing as one of the busiest and most enduring high-end restaurants in the city. Our unique position sets us apart from other establishments, as we occupy a class of our own with widespread appeal. The recognition we have received in recent years further validates our commitment to excellence. In 2015, we were honoured to receive the prestigious ‘People’s Award’ at the Australian Financial Review Top 100 Restaurants, and in 2016, we were humbled to be named the ‘People’s Choice Award’ winner at the Sydney Morning Herald Good Food Guide. These accolades reflect the appreciation and support of our valued customers, solidifying our reputation as a standout dining destination in Sydney.
We are high-end but approachable; fine dining, but relaxed; we offer professional but also very friendly service; the food is beautiful but also somehow familiar. – McMahon Family
THE LOCATION
DEMI: HOW CRUCIAL IS THE LOCATION OF A RESTAURANT, AND WHAT FACTORS INFLUENCED YOUR DECISION IN CHOOSING THIS PARTICULAR SPOT?
Our decision to choose this spot wasn’t solely based on location or accessibility, but rather a combination of various factors. Firstly, the site’s history as an established restaurant since 1957 played a significant role. Additionally, the natural beauty of the location, situated on Sydney Harbour, was undeniably captivating. The existing building’s footprint was another factor that caught our attention, as it allowed us to create a spacious restaurant capable of accommodating 150 people. What truly sealed the deal was the orientation of the building, which provided an expansive and picturesque view of Rose Bay from every table, creating a cinematic dining experience. Moreover, the presence of parking facilities and the restaurant’s location in an affluent and densely populated area of Sydney further added to its appeal. In essence, this spot checked all the boxes and perfectly aligned with our vision of creating a remarkable dining destination.
If you can get a decent sized site with great views, nearby parking & a good local customer base, it’s a great start for any business.
STARTUP ADVICE
DEMI: WHAT ADVICE WOULD YOU OFFER TO ASPIRING FOUNDERS WHO ARE STARTING THRIE OWN VENTURES IN THE RESTAURANT INDUSTRY?
Michael: During the 1980s, we had the opportunity to own and operate smaller restaurants such as Barrenjoey House in Palm Beach and Perry’s in Woollahra, alongside Neil Perry. Although these ventures were not as ambitious or successful as Catalina, they offered invaluable experience and taught us important lessons about the industry, particularly the pitfalls to avoid. The idea for Catalina originated in my mind and persisted relentlessly. I decided to pursue it wholeheartedly, finding partners who shared my belief in the project and, most importantly, provided the necessary funding to bring it to life. This journey taught us that perseverance is key, and even if initial attempts don’t go as planned, it’s important not to give up and keep trying. Success may come from unexpected places, and the lessons learned along the way can be instrumental in achieving your goals.
Judy: When embarking on a new restaurant venture, it is crucial not to underestimate the importance of adequate capitalisation. Insufficient funds can hinder the success and growth of your business. Additionally, it is essential to maintain a balance between passion and rational decision-making. While your heart may guide your aspirations, it is crucial to ensure that every decision is grounded in sound financial principles. If a deal doesn’t align with your financial goals, it may be wise to walk away. Before committing to any agreements, it is advisable to have a qualified lawyer carefully review the contracts to protect your interests. Similarly, consulting with your accountant can provide valuable insights into the financial viability and potential risks of the venture. By heeding the advice of legal and financial professionals, you can make informed decisions and mitigate potential pitfalls in your restaurant journey.
In hindsight, I wouldn’t change a thing. My advice is the same as Judy’s, never go in undercapitalised. – Michael
ON CHALLENGES
DEMI: WHAT ADVICE WOULD YOU GIVE TO ENTREPRENEURS WHEN ENCOUNTERING CHALLENGES IN THEIR RESTAURANT BUSINESS?
Our daily challenge revolves around “people” – both those who work for us and those we interact with on a regular basis. It is an ongoing challenge to source, hire, train, support, and retain the right staff members who not only align with our values but also uphold the high standards of service we expect.
This challenge applies to both our kitchen staff and service staff. We understand that we cannot take for granted that our employees will automatically behave in the desired manner. Therefore, our focus is on fostering a culture that encourages staff to take ownership and pride in the restaurant.
One of our significant challenges was facing little to no growth in Catalina for many years, which was further exacerbated by the global financial crisis in 2008. Our goal was to find a way to improve our market share, increase Catalina’s popularity, and maintain relevance despite having been a prominent establishment for 15 years.
It’s incredibly challenging staying relevant & to keep fulfilling the expectations of your customers, particularly having been in business for as long as we have. – Michael
We successfully overcame that challenge by modernising our approach and shifting our focus to digital marketing strategies. One of our key initiatives was the establishment of a customer database, allowing us to communicate regularly with our clients. We implemented various customer engagement programs, such as offering generous gifts on birthdays and providing priority bookings for special promotions and events, for our loyal patrons.
As a result, our customer database has grown to over 55,000 people, many of whom consider themselves regulars at Catalina. This, in turn, has fuelled our double-digit growth over the past five years, and we anticipate this positive trend to continue.
In addition to our digital marketing efforts, we recently partnered with Sweaty Betty PR to create a buzz around Catalina’s 20th birthday celebration. Their expertise has helped us enhance our presence on platforms like Instagram, where we have seen significant growth in our follower count (now over 25,000 compared to 4,000 three years ago). We have also leveraged digital influencers and lifestyle bloggers to increase our visibility and reach a broader audience.
BUSINESS ADVICE
DEMI: WHAT ARE THE KEY PIECES OF ADVICE YOU WOULD GIVE TO NEW RESTAURANT OWNERS IN ORDER TO RUN A SUCCESSFUL BUSINESS?
- Stay financially aware: It’s crucial to closely monitor your financial performance on a weekly basis. Understanding whether you’re making a profit, breaking even, or facing losses will help you make informed decisions and ensure the financial health of your business.
- Prioritise your staff: Take care of your employees and show them that you genuinely care about their well-being. When your staff feels valued and supported, they will be more motivated to give their best and contribute to the success of your restaurant.
- Remember the essence of hospitality: Never lose sight of the fact that you’re in the hospitality business. Your customers visit your restaurant to be taken care of and enjoy a positive experience. Make their satisfaction and enjoyment your top priority, as they are the ones who drive your business by choosing to dine with you.
By keeping these principles in mind, you can establish a strong foundation for running a successful restaurant business.
VALUABLE ADVICE RECEIVED
DEMI: WHAT STRATEGIES OR PRACTICES DO YOU CONSIDER CRUCIAL FOR SUCCESSFULLY MANAGING A RESTAURANT BUSINESS?
To run a successful restaurant, it’s important to approach it with a business mindset and implement effective management practices. Here are some key aspects to focus on:
- Embrace hands-on management: Actively participate in the day-to-day operations of your restaurant and be closely involved in various aspects of the business. This level of engagement ensures better control and oversight.
- Cater to customer preferences: Understand your customers’ preferences and consistently deliver high-quality experiences across all areas of your restaurant. This includes offering a diverse menu, attentive service, and maintaining a pleasant atmosphere.
- Cultivate customer loyalty: Create and grow your customer database, and regularly reward loyal followers with special offers, updates, and exclusive benefits. This helps to retain customers and encourages first-time visitors to become regular patrons.
- Embrace technology: Stay up to date with the latest technological advancements and fully engage in the digital arena. This includes having a user-friendly website, mobile website, and online booking system to cater to busy individuals who prefer convenience.
- Curate an appealing digital presence: Offer an interesting and engaging digital experience for your customers through platforms like Instagram, Facebook, and other relevant channels. Share useful content, captivating visuals, and interact with your audience to build a strong online community.
- Leverage PR expertise: Consider employing a reputable PR company to help enhance your restaurant’s visibility, reputation, and reach. A skilled PR team can assist in promoting your brand, organizing events, and managing media relations.
By incorporating these practices, you can improve your restaurant’s chances of success and create a memorable dining experience for your customers.
THE TEAM
DEMI: WHAT’S YOUR ADVICE ABOUT CREATING THE IDEAL TEAM?
Judy: I value and appreciate my staff, and I’m grateful for the mutual enjoyment we share. Respect for all team members is paramount, and we prioritise a culture of care and support within our restaurant. Regularly expressing appreciation and providing encouragement are essential aspects of fostering a positive work environment.
In addition, I believe in promoting and upholding great work ethics, which encompass the following principles:
Honesty, kindness & fairness. Treat people as you would like to be treated in return. – Judy
BUSINESS PARTNERSHIP
DEMI: WHAT ADVICE WOULD YOUR OFFER REGARDING ENTERING INTO A BUSINESS PARTNERSHIP?
Based on our experience with Catalina, I would personally recommend considering a business partnership. Having a business partner who invested in our restaurant from the beginning allowed us the freedom to run Catalina according to our vision. Additionally, my husband and I have been business partners in Catalina for 23 years, and our partnership has been instrumental in our success.
In our case, our partnership thrives on complementing one another’s strengths, bringing different ideas and skill sets to our business. We divide responsibilities based on our individual strengths, and while we may have differing opinions on certain matters, we both benefit from the restaurant’s success. Instead of being chefs, we focus on understanding and cherishing our customers, ensuring their expectations are met.
Just remember: a business partnership is like a marriage. Sometimes it works, & sometimes it ends in divorce!
Entering into a business partnership can offer numerous advantages, but it is important to recognize that there can also be challenges. To ensure a successful partnership, it is crucial to establish clear expectations and open communication from the very beginning.
If you are entering into a partnership where one party primarily contributes financial resources, it is essential to have a clear understanding of the return on investment they expect. On the other hand, if both partners are investing capital and actively participating in the business, it is vital to establish mutual trust. It is important to have an agreement on the level of dedication and effort each partner will contribute, as well as their respective expectations regarding financial returns.
By openly addressing these expectations and aligning them early on, you can build a strong foundation for your partnership and mitigate potential conflicts in the future. Regular communication and ongoing evaluation of the partnership’s progress will also help ensure that both parties are satisfied and working towards shared goals.
WORK-LIFE BALANCE
DEMI: WHAT IS YOUR PERSPECTIVE ON ACHIEVING WORK-LIFE BLANCE?
The boundary between work and personal life was often blurred for us. We would bring our children to the restaurant and socialize at Catalina, primarily because we had to be present there.
We never managed a work/life balance when the children were young. I’m not sure we even have it these days! – Judy & Michael
The restaurant became an integral part of our lives, blending our social interactions with our professional endeavours. Many of our customers became close friends, creating a sense of community within the restaurant. Our children spent countless days, nights, and weekends at Catalina, playing with other children while we all shared meals and drinks together. It was a unique lifestyle that our children embraced, and now they are actively involved in Catalina as well.
FAMILY LIFE
DEMI: WHAT WAS THE EXPERIENCE LIKE OF RAISING A FAMILY WHILE SIMULTANEOUSLY RUNNING A BUSINESS?
Catalina truly became a second home for our entire family, and even for our children’s friends. We have celebrated countless family occasions at the restaurant, from birthdays to weddings, Christmas to New Year’s Eve. It has been a place where our personal and professional lives seamlessly intertwined.
What further added to this unique dynamic was the fact that we lived just across the road from Catalina in Rose Bay for 16 years. This close proximity between work and home allowed us to easily transition between the two, and I believe it contributed to the strong bond that James and Kate have with Catalina. It has always been a significant part of their lives, and they continue to love working here because of that deep connection.
FAMILY BUSINESS
DEMI: CAN YOU SHARE THE JOURNEY OF HOW YOUR CHILDREN BECAME INVOLVED IN THE HOSPITALITY INDUSTRY?
Our children’s involvement in the hospitality industry was a natural progression that we didn’t anticipate but embraced. Michael’s son, Paul, joined the team at Catalina and spent many years working with us. He started as a cook and demonstrated remarkable dedication and talent, eventually rising through the ranks to become the Head Chef. In 2011, Paul made the decision to embark on his own culinary journey and opened his own restaurant. It was a proud moment for us to see him pursue his passion and build his own successful venture.
Although my initial aim for James and Kate was for them to pursue higher education at university, they had different aspirations. Both of them were drawn to the restaurant and hospitality industry from a young age, and immediately after finishing school, they embarked on their own journeys, working in restaurants and nightclubs. While it wasn’t part of our original plan, it has been a natural progression over the past decade or so for James and Kate to become involved in the family business. Seeing their passion and dedication in contributing to Catalina brings me immense joy and fulfillment. I couldn’t be happier with the way things have unfolded.
They have hospitality in their blood, as do we.
Catalina is truly our life’s achievement, and as we approach the later stages of our journey, we find comfort in knowing that we have James and Kate to care for and guide the restaurant into the future. With their youth and enthusiasm, they bring a fresh energy and a unique perspective to the table. They are not only committed to taking Catalina in new directions, but they also deeply respect and uphold the core values that have been integral to its longstanding success. It fills us with pride to see them embrace their roles and ensure that Catalina continues to thrive while staying true to its roots.
WORKPLACE DYNAMICS
DEMI: WHAT ARE THE UNIQUE ASPECTS AND CHALLENGES OF WORKING WITH FAMILY MEMBERS ON A DAILY BASIS?
Working with family on a daily basis does come with its challenges. The conventional employer-employee relationship becomes more complex when your child is also your employee, especially when they have reached adulthood. The lines between family and work can become blurred, and disagreements can arise without the usual filters in place.
However, despite these challenges, the positives far outweigh the negatives. The shared sense of purpose, mutual trust, and deep understanding of each other’s strengths and weaknesses create a strong foundation for collaboration. The ability to work alongside your loved ones, pursuing a common goal, brings a unique level of fulfilment and satisfaction that can be truly rewarding.
James and Kate, being part of our family, have an inherent understanding of the business that goes beyond what any employee could possess. Their deep connection to Catalina, nurtured since their childhood, makes them invaluable contributors. Moreover, we have built a foundation of trust, knowing that they share our passion for the restaurant’s success. One of the greatest joys is being able to spend time with each other every day, which is a precious gift that not many get to experience.
COMPETITIVE EDGE
DEMI: WHAT STRATEGIES OR ADVICE WOULD YOU GIVE TO STAY AHEAD OF THE MARKET AND MAINTAIN A COMPETITIVE EDGE?
Judy: To stay ahead of the market and maintain a competitive edge, it’s crucial to be open to adopting new ideas and strategies. As the saying goes, “If you keep doing what you’ve always done, you’ll keep getting what you’ve always got.” Embracing innovation and being willing to explore new approaches can help you adapt to changing market dynamics and stay ahead of your competitors.
USEFUL RESOURCES
DEMI: COULD YOU PLEASE SHARE SOME VALUABLE RESOURCES AND TIPS THAT HAVE BEEN BENEFICIAL TO YOUR BUSINESS?
Utilising an electronic booking system like Dimmi has greatly enhanced our customers’ experience by allowing them to make reservations at their convenience, anytime and anywhere. The 2017 diner is empowered with easy access to all the information they need right at their fingertips. Our strong online presence, facilitated by platforms like Dimmi, has played a significant role in driving our continuous growth.
Instagram has proven to be an incredible tool for us. With the help of Sweaty Betty, our Instagram following has grown to over 25,000. Catalina offers a visually captivating experience, thanks to our stunning harbourside location and the presentation of our exquisite seasonal dishes and delightful cocktails. It’s truly a match made in graphic heaven, allowing us to showcase the beauty and allure of Catalina to a wide audience on Instagram.
Our database is a crucial and valuable resource that we have invested in over the years. It is the backbone of our customer communication strategy, enabling us to effectively reach out to our patrons. Building a comprehensive database takes time, but it has proven to be an excellent tool for promoting upcoming events, sharing news, and offering special deals to our loyal customers. By leveraging our database, we can stay connected with our audience and keep them informed about all the exciting happenings at Catalina.
My main tip would be to build your database & to communicate regularly with your existing clientele.
I also strongly believe in the importance of rewarding our loyal customers, especially on their birthdays and special occasions throughout the year. It serves as a powerful way to not only boost business but also make our customers feel valued and appreciated. By recognizing and celebrating these milestones with our customers, we create a deeper connection and foster a sense of loyalty. It’s about going beyond the transactional aspect of the business and building meaningful relationships with our patrons. These gestures of appreciation can leave a lasting impression and contribute to the overall success and positive reputation of Catalina.
STARTUP TIP
DEMI: WHAT VALUABLE TIP WOULD YOU GIVE TO A NEW FOUNDER STARTING THEIR OWN VENTURE?
We highly recommend conducting thorough industry research before embarking on your entrepreneurial journey. It’s crucial to understand the marketplace dynamics and define your business purpose within that space. This will help you assess the feasibility and sustainability of your dream. By gaining a deep understanding of the industry landscape, you’ll be better equipped to make informed decisions and set realistic goals for your venture.
WHAT’S NEXT
DEMI: WHAT EXCITING UPCOMING EVENTS OR LAUNCHES ARE PLANNED FOR CATALINA ROSE BAY?
We have an exciting plan for a major rebuild scheduled for next winter at Catalina Rose Bay restaurant. The project includes several exciting enhancements that will elevate the dining experience. We will be building a more spacious bar, beautifully positioned over the water, offering stunning views. Additionally, we will be adding an expansive private dining room, allowing us to cater to larger groups and special events. A bigger kitchen will enable us to further enhance our culinary offerings and create memorable dishes. To support our growing operations, we are also incorporating additional office space, staff amenities, and increased storage capacity. It’s an ambitious project that aims to elevate every aspect of Catalina, and we can’t wait to share these exciting changes with our valued guests.
The McMahons’ share the following insights on work, life, & family.
I love what we do because… It doesn’t feel like work.
Never be afraid of… Adopting new ideas.
My greatest talent is… Having an open mind.
I’ve loved… Working in hospitality my entire working life. I’ve never considered doing anything else.
I Never go to work without … A big bottle of filtered alkaline water (I’m a bit of a health nut).
Never underestimate … The power of a smile.
On perfection… Strive for it every day in your work, yourself, and your relationships, but don’t sweat it if you fall short. There’s always tomorrow.
On the look… Well-groomed does the trick.
On every day … Never leave the house without your makeup on, sounds shallow but it works for me.
On styling… It’s all down to personal taste, mine is all about classic, pared back design, whether we’re talking about fashion or our restaurant. Nothing too fussy, cluttered or over the top.
On attitude… Always be positive, better to see the glass as half full.
On purpose… You always must have a reason to get up in the morning.
On living … Enjoy every day and be kind to others.
I absolutely love… My grandchildren Matilda, Will, Ethan and Isobel.
Happiness is... Having your family around you every day.
My favourite designers… Chanel, Gucci, Prada, Versace, Dolce & Gabbana.
Living the dream means… Doing what I’m doing now, it doesn’t get any better than this.
In my spare time I like to… Read, do yoga, and spend time with family, yes, I know, I’m with them every day! But we all like each other enough to hang out together in our leisure time too.
I hope to one day… Slow down a bit and let James and Kate take over, hard to loosen the reins though!
Success means… Waking up happy with your achievement every day and not regretting a thing.
Being a business owner means… Success and financial stability. – Michael
When starting a business… Have a huge amount of passion and commitment, but at the same time have a well-researched, achievable business plan.
Most rewarding career moment so far… Meeting a perfect stranger on a beautiful yacht on the Amalfi coast, who, unprompted, when he learned that we were Australian and were from Sydney, said that his favourite restaurant in the whole world was in Sydney. When we asked what it was, he said it was called Catalina! That was a very special moment for us both.
Best gig… A huge fundraising dinner for over 700 people we put on for Queensland and NSW Flood victims back in 2011, along the Rose Bay promenade. Michael’s aim was to raise $1,000,000 (1000 people @ $1000 per person) dinner. In the end we seated over 700 people and managed to hand over more than $700,000 direct to The Salvos. I was so proud of that achievement.
Must try on Catalina menu… That’s a hard one, but for me it would have to be our oysters. We’re very particular about them and they’re 4-year-old, single seed Sydney Rocks, shucked to order. They’re absolutely the best in Sydney as far as I’m concerned.
But if you’re not an oyster lover, or a seafood lover, you would have to try our roasted suckling pig at least once in your life – it’s incredible – it’s the best suckling pig you’ll ever eat – deliciously rich, with paper thin crispy skin.
Must Catalina events… Kate’s New Year’s Day party. It’s an absolute must-go-to event on Sydney’s social calendar. One of those incredible days of music, fabulous cocktails, great food, and company. People fall over themselves to get tickets.
What’s next… Making Catalina even better with a rebuild and extensions happening next year. We can’t wait!
Catalina Rose Bay: WWW.CATALINAROSEBAY.COM.AU
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“We extend our heartfelt gratitude to Michael, Judy, James, and Kate for generously sharing their extraordinary journey with us and our readers. Your remarkable story serves as a shining example of a family united by love, devotion, and unwavering dedication to both family and business. Your unwavering commitment and passion are truly inspiring, leaving a lasting impression on all those who encounter your remarkable accomplishments. We appreciate the opportunity to learn from your experiences and draw inspiration from your incredible journey. Thank you for being an exceptional source of inspiration. With much admiration and appreciation.” – Demi Karan, Heels Agency
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